Didn't I just see that top?
Yes, you aren’t just seeing things. Renewal is a process that starts with about 30-40 random garments in a box. From there the renewing process is both physical and technical. We do our best to reconnect items to their original data but sometimes we can't and that creates duplicates. We're consta...
Is everything used?
Not always. Renewed Apparel comes from a larger pool of returned items, damaged items, customer take-back programs or other production sources. No matter where they started, all products sold as Renewed Apparel go through our six stage certification process to ensure you get a high-quality produ...
Is it my imagination or is that the same color?
Perhaps it is. We assign colors when we sort clothes. If you were part of that blue/gold dress debate you know how hard it is to get people to agree on what color something is. We've also added new colors over time. This means there are occassions where the same color is named diffrenetly. Thankf...
Where can I try things on? Can I buy renewed in a store?
We are working to get you more Renewed Apparel in a store near you. Right now our partner Toad&Co offers Renewed Apparel in their store Lizard Lounge in Portland Oregon.
We also have partnered with REI at their flagship store in Seattle Washington where y...
Where's the original product information and name?
Selling products in a Circular Economy is a new endeavor and we are transitioning a linear system for selling to a circular one. This means that sometimes we can't connect a product back to its original data. We know our customers want more and better data and we want that for you, too. We're wo...